Privacy Policy

Your Privacy is Our Priority
At Moose Knuckles, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

Information We Collect
When you visit our website, place an order, or subscribe to our newsletter, we may collect the following types of personal information:

  • Personal Identification Information: Name, email address, shipping address, billing address, phone number, and payment details.

  • Non-Personal Information: Browser type, IP address, device information, and browsing activity (such as pages visited and time spent on our site).

  • Cookies & Tracking: We use cookies to enhance your browsing experience. Cookies help us remember your preferences and improve site functionality. You can adjust your browser settings to manage or disable cookies, but this may affect your experience on our website.

How We Use Your Information
We use the information we collect for the following purposes:

  • To process and fulfill your orders.

  • To communicate with you regarding your order, delivery updates, or customer service inquiries.

  • To personalize your shopping experience and provide product recommendations.

  • To send you marketing communications, including promotions, offers, and updates (if you opt-in).

  • To improve our website and services through analysis of user behavior and preferences.

How We Protect Your Information
We take the security of your personal information seriously. Our website uses industry-standard encryption (SSL) to protect your data during transmission. We also employ physical, electronic, and procedural safeguards to protect your information from unauthorized access or disclosure.

Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: We may share your information with trusted third-party service providers who help us operate our business (e.g., payment processors, shipping carriers, email marketing platforms). These providers are only authorized to use your information to perform services on our behalf and are required to protect your data.

  • Legal Compliance: We may disclose your information if required by law, regulation, or legal process (e.g., a court order).

Your Rights
You have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request corrections to any inaccurate or incomplete information.

  • Deletion: Request the deletion of your personal data, subject to legal or contractual obligations.

  • Opt-out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.

Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Once your data is no longer needed, it will be securely deleted or anonymized.

Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected information from a child under 13, we will delete that information promptly.

Third-Party Links
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at press@mooseknucklescanadahub.com.