Customer Service Policy

Our Commitment to Exceptional Service
At Moose Knuckles, we strive to provide an outstanding customer experience. Our customer service team is dedicated to addressing your needs and ensuring that your shopping experience is smooth, enjoyable, and satisfying. Below are the details of our customer service policy.

Contacting Us
If you have any questions, concerns, or need assistance, our customer service team is available to help. You can reach us by email at press@mooseknucklescanadahub.com. We aim to respond to all inquiries within 24-48 hours.

Order Support
If you need help with your order, such as tracking an item, modifying your order, or checking its status, please contact us as soon as possible. We process orders quickly, so changes or cancellations must be made within 24 hours of placing your order. After this time, orders will be processed and shipped.

Product Inquiries
If you need information on our products, including sizing, care instructions, or specific features, feel free to reach out. Our team is here to provide you with all the details you need to make an informed decision.

Shipping & Delivery
If you have any questions regarding the delivery status of your order, or if you encounter any issues with shipping or delivery, please let us know. We offer free shipping on all orders and can help track your package if needed. Should any issues arise during shipping, we will assist you in resolving them promptly.

Returns & Refunds
Our 60-day return policy ensures that you have plenty of time to evaluate your purchase. If you need assistance with returning or exchanging an item, our customer service team will guide you through the process. All returns are free, and refunds are processed within 5-10 business days after receiving the returned item.

Exchanges & Product Issues
If you received a defective or damaged product, we’ll work quickly to resolve the issue. Please contact us immediately with your order details and photos of the damage. We’ll offer a replacement or full refund, depending on the situation. For exchanges, we recommend returning the item and placing a new order.

Customer Feedback
We value your feedback and are always looking for ways to improve our products and services. If you have suggestions or comments, feel free to share them with us. Your experience is important to us, and we are committed to continually enhancing our offerings to better meet your needs.

Our Guarantee
Your satisfaction is our priority. If you encounter any issues during your shopping experience, whether with products, shipping, or customer service, we are here to help. Our goal is to ensure that every Moose Knuckles customer has a positive experience, and we’ll go above and beyond to make it right.

Hours of Operation
Our customer service team is available to assist you during the following hours:

  • Monday to Friday: 9 AM – 6 PM (EST)

  • Saturday & Sunday: Closed

We are committed to responding to your inquiries as quickly as possible during our operating hours.

How to Reach Us